Last Modified: October 5, 2015
Welcome to canadapost.ca/snapadmail (the "Website"). Through the Website, Taradel Canada Inc. ("Taradel," also referred to herein as "we" or "us") provides customers with the ability to configure, order and ship direct mail materials including Neighbourhood Mail.
Direct Mail Services
Direct Mail comes with risk. Taradel does not guarantee results from a direct mail campaign. Customer acknowledges that Taradel's responsibility is limited to preparing mail pieces and completing delivery to Canada Post for further distribution. Customer acknowledges that Taradel shall not be liable for Canada Post performance failures or delivery delays.
Content and Intellectual Property Ownership
The information published on or through the Website may include data, text, software, scripts, images, graphics, photographs, pre-designed templates, video recordings, audio recordings, audiovisual combinations, and other interactive or similar materials (collectively, the "Content"), that has been provided by users such as yourself, Taradel, its third party licensors or suppliers ("Third Party Licensors"). The Content provided by Taradel or Third Party Licensors contains trademarks, copyrights and other proprietary material, the ownership or licensed rights to which are held by Taradel or Third Party Licensors, as the case may be, and all such proprietary material is protected by law, including, without limitation, Canadian and U.S. trademark and copyright laws and international treaty provisions.
The "look and feel" of the Website and the Service (including colour combinations, text, images, the names and logos, button shapes, layout, design compilation and presentation of information and all other graphical elements, other than those owned or licensed by Third Party Licensors) are also Taradel's trademarks and/or copyrights, as the case may be.
The Content on all pages of the Website is provided solely so that you can interact with Taradel and may not be used by you, or any other person or entity, or for any other purpose. You do not receive any copyright in or to the Content itself. Neither your use of the Content nor the creation of products or materials using such Content creates joint authorship, joint ownership or "works made for hire" (as defined in U.S. copyright law) in or regarding such Content.
Taradel, the term Taradel and the Taradel logo and all related names, logos, product and service names, designs and slogans are trademarks of Taradel, or its affiliates or Third Party Licensors (the "Taradel Marks"). You must not use the Taradel Marks without prior written permission from Taradel. All other names, logos, product and service names, designs and slogans on this Website are the trademarks of their respective owners.
Restrictions on User Material; Indemnification
In using the Neighbourhood Mail service, you agree not to order for print, upload, download, post, e-mail or otherwise transmit or communicate any materials including but not limited to text, data, photos, graphics, or any of these elements in combination as a design for products available on this Website or otherwise ("User Material") that constitutes:
- an unlawful purpose or that is obscene, offensive, cruel, pornographic, sexually suggestive, deceptive, profane, threatening, menacing, abusive, harmful, an invasion of privacy, supportive of unlawful action, patently offensive, defamatory, libelous, vulgar, violent, discriminatory (for example, based on race, colour, religion, gender, sexual orientation, age, national origin, ancestry, or physical/mental ability), negatively pertaining to any particular individual or otherwise objectionable, or that advocates any of the aforementioned impermissible messaging; further, you understand and agree that any material that we deem in our sole discretion to fall into any of the above descriptions will be rejected
- any material that depicts celebrities or celebrity likenesses; local, regional, national or international public figures or newsworthy, notorious or infamous images and individuals
- any material that the customer does not have a right to transmit or communicate under any contractual or fiduciary relationship or which infringes or may infringe or misappropriates or may misappropriate any copyright, trademark, publicity, privacy, patent or other intellectual property right or any moral right of any person or entity
- any material which is likely to cause harm to the Website, any system that runs or is connected to the Website or anyone else's computer systems, including but not limited to that which contains any virus, code, worm, data or other files or programs designed to damage or allow unauthorized access to the Website or any system that runs or is connected to the Website or which may cause any defect, error, malfunction or corruption to the Service; or
- any material that does not contain any form of valid indicia or payment for postage but emulates, resembles or could be confused with postal markings or text required or recommended by postal regulation.
Accessing the Website and Account Security
We reserve the right to withdraw or modify the Website and any service or material we provide on the Website, in our sole discretion and without notice. We will not be liable if for any reason all or any part of the Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts of the Website, or the entire Website, to you and other users, including registered users.
You are responsible for:
- Making all arrangements necessary for you to have access to the Website.
If you choose, or are provided with, a user name, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any other person or entity. You also acknowledge that your account is personal to you and agree not to provide any other person with access to this Website or portions of it using your user name, password or other security information. Taradel cannot be responsible for any use of the Website by a person purporting to be you. You agree to notify us immediately of any unauthorized access to or use of your user name or password or any other breach of security. You also agree to ensure that you exit from your account at the end of each session. You should use particular caution when accessing your account from a public or shared computer so that others are not able to view or record your password or other personal information.
The servers that store customer data are located in the United States.
Terms of Sale
Except as expressly provided otherwise, all Sales are Final.
No refunds are available on orders unless art files have NOT been uploaded to the site, submitted to customer service or sent to press. On jobs that meet the above criteria, you must contact Taradel within 30 days to request a refund. Any refund requests approved after 30 days will be issued as a credit toward the next order.
All refunds are subject to a 5% processing fee, which will be deducted from the amount of the credit toward your next order.
You acknowledge that Taradel may place and print a small code on a customer's print piece to help ensure accurate processing.
If a direct mail balance payment declines and is unable to be processed within 3 business days of your mail drop date, your pieces will be held and re-prepped for the next available drop date once your payment clears. A $25 per thousand pieces re-prep fee will be charged.
Taradel cannot take responsibility for typing, image quality, or design errors on user-submitted artwork and has no obligation to inform you if it notices any such errors.
You must notify Taradel within 6 business days of order acceptance of any damage discovered in the ordered product or the claim will be denied.
Taradel guarantees prints will not be defective in accordance with general print industry standards. If a print is found to be defective, then you may contact Taradel for a reprint or other compensation. Taradel must be contacted IN WRITING via an email to email@example.com within 6 business days of receiving your order. Samples of the defective merchandise must be provided to Taradel prior to any resolution. If the product is deemed defective, Taradel will provide compensation within thirty (30) days.
All charges related to shipping are NOT REFUNDABLE.
All deposits received become non-refundable 90 days after receipt and will be deemed to have been earned by Taradel.
Gang Run Printing
Taradel uses gang run printing. A gang-run is the method of producing print jobs for clients that lowers costs by printing several print jobs together on the same print run, thus spreading the cost of the printing amongst all jobs on the form. All gang run printing is subject to a 10% colour variance. This is a standard commercial printing variance and meets customer satisfaction requirements for 99% of the work we run here at Taradel. HOWEVER, if a job is colour critical, then the necessary attention it needs cannot be attained in a gang-run format. Therefore, the job must be printed by itself without the discounted price of gang-run printing. Color critical jobs require a dedicated run where the press is calibrated specifically to that run and job rather than a gang-run with other print jobs.
Disclaimer Of Warranty
YOU AGREE THAT YOUR ACCESS TO AND USE OF THE WEBSITE ARE AT YOUR SOLE RISK.
Taradel may provide through the Website links or references to Internet sites maintained by third parties. Taradel does not operate or control, and has no right or ability to modify or edit, in any respect any information, products or services provided on these third-party sites. Taradel assumes no responsibility for, and provides no warranty whatsoever with respect to, the content, privacy policies or practices of such third-party sites.
TARADEL DOES NOT ENDORSE, WARRANT, GUARANTEE OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR PROMOTED THROUGH THE WEBSITE BY ANY THIRD PARTY, INCUDING WITHOUT LIMITATION, ANY THIRD PARTY LICENSORS OR REGISTERED AND NON-REGISTERED USERS OF THE WEBSITE.
Limitation Of Liability
THE MAXIMUM LIABILITY OF TARADEL TO YOU IS LIMITED TO THE AMOUNT YOU HAVE PAID TARADEL FOR THE SPECIFIC SERVICES IN RESPECT OF WHICH YOU HAVE A CLAIM AGAINST TARADEL.
YOU ARE ENTIRELY LIABLE FOR ACTIVITIES CONDUCTED BY YOU OR ANYONE ELSE IN CONNECTION WITH YOUR VISITING AND USE OF THIS WEBSITE AND YOU ACKNOWLEDGE THAT TARADEL SHALL NOT BE LIABLE FOR ANY CONTENT ACCESSED OR AVAILABLE THROUGH THE WEBSITE, OR COMMUNICATIONS TRANSMITTED, DISTRIBUTED, POSTED, OR OTHERWISE MADE AVAILABLE TO OR THROUGH THE WEBSITE, FOR ANY REASON WHATSOEVER.
Governing Law and Venue
Waiver of Jury Trial
Notification of Copyright Infringement
If you believe in good faith that your copyrighted work has been reproduced on our Website without authorization in a way that constitutes copyright infringement, you may notify our designated Copyright Agent, Tom McNally, to receive notifications of claimed infringement at firstname.lastname@example.org. Any personal information you provide in your notice will be used only for purposes related to your notice.